Silv's Laundry & Cleaning · ABN 82 577 688 273 · Northcote, Victoria, Australia · Last Updated: June 2026
Silv's Laundry & Cleaning ("Silv's", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information in connection with our services, including:
We aim to handle personal information in accordance with the principles contained in the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Contact Information: Name, phone number, email address.
Service Information: Residential address, property access instructions, booking details, service history.
NDIS Information — for NDIS-funded clients, we may collect: NDIS participant number, information necessary to schedule and deliver approved services, and relevant support coordination details where provided.
We only collect information that is reasonably necessary to provide our services.
We may collect information when you contact us, request a quote, make a booking, complete a website form, communicate with us by phone, SMS or email, or when an authorised representative provides information on your behalf.
We use personal information to schedule and deliver services, confirm bookings, communicate about appointments, issue invoices and receipts, respond to enquiries, maintain customer records, meet legal and regulatory obligations, and improve our services.
We may occasionally send service updates or business communications. You may opt out of marketing communications at any time.
Where services are funded through the National Disability Insurance Scheme (NDIS), we take additional care when handling participant information.
NDIS-related information is used only for purposes reasonably connected to service delivery, scheduling, record keeping, invoicing, and compliance requirements.
We do not sell, rent or trade participant information.
We do not sell personal information.
We may disclose information to trusted service providers where reasonably necessary to operate our business, including booking and scheduling systems, accounting and invoicing systems, secure data hosting providers, and technology and software providers.
Information will only be disclosed where reasonably required to provide services or comply with legal obligations.
We store customer information using Australian-based infrastructure and commercially reasonable security measures, which may include password-protected systems, access controls, secure cloud storage, and encrypted data transmission where available.
While we take reasonable steps to protect personal information, no electronic storage or transmission method can be guaranteed to be completely secure.
You may request access to personal information we hold about you, and request that inaccurate, incomplete or outdated information be corrected. Requests should be submitted using the contact details below.
You may request that we delete personal information that is no longer required for legitimate business or legal purposes. In some cases, we may need to retain certain records to comply with legal, accounting or regulatory obligations.
Our website may use cookies or similar technologies to improve website performance and user experience. Cookies generally do not identify individuals directly but may collect information about website usage. You can control cookie settings through your web browser.
If you have questions, concerns or complaints regarding privacy or personal information handling, please contact us:
Silv's Laundry & Cleaning
Email: hello@silvslaundry.com.au
Phone: 0489 220 588
Northcote VIC, Australia
We will endeavour to respond within a reasonable timeframe.
We may update this Privacy Policy from time to time. The latest version will always be available through our website and will include the date of last update.